Frequently Asked Questions
Purchases & refunds
You have the option to either take out a lifetime enrolment on individual courses (using the "Add to Basket" button on each course page) or sign up to a monthly membership subscription that gives you access to a package of courses for as long as you need it (click on "Buy membership" on any course page or on "Membership plans" in the main menu).
WARNING: If you already have a lifetime enrolment and take out a monthly membership that includes the same course, then your lifetime enrolment will be overwritten. You can avoid this by using a separate login for your monthly membership.
You can pay with any Visa, Mastercard or American Express credit or debit card.
It's likely that your card has been declined either by your bank's security systems detecting a transaction that doesn't follow your normal pattern, or because you have exceeded a spending limit. It could also be that your card has been blocked for some reason. If your payment is being rejected, please get in touch with your bank to find out why.
At the checkout stage you will see a box for you to enter any coupon code you may have. That will apply the relevant discount to your basket.
If you were only offered the option to "Buy this course" rather than "Add to basket" then please use the contact form below to let me know; it's likely that a plugin has been disabled following an update.
All courses and subscriptions are subject to a 14-day approval period, during which you have the benefit of a no-quibble money-back guarantee.
If for any reason you are dissatisfied with the content of your course then please use the contact form within that time to get in touch and request a refund. Please also explain the reason for your dissatisfaction, as that will help me to improve my provision in the future.
No, your subscription will remain active until the next payment falls due, so you'll get the full month that you've paid for.
However, if you change to a different membership tier then the change will become effective immediately.
My account
You can't change the username that you use to log in, but if you go to Profile > Settings > General then you can change your name, display name and email address.
You can do this by going to the Profile page and then clicking on Settings > Password.
There is an Unsubscribe link at the bottom of every email you receive. Simply click on that and you won't receive any more emails from me, except transactional emails auto-generated by the site when you make changes to your course enrolments / membership subscriptions.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to lynne@b28mathstutor.co.uk to get this fixed.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, make sure you are logged in with the same email address that you used for this enrolment/subscription.